Kinvale Insights | Customer Relationship Advisors

Skip to content

Customer Churn Prediction: Early Warning Signs Every B2B Must Know

What is Customer Effort Score and why use it?

Blog title plus people icons representing the 0-10 NPS scoring mechanism

Why NPS Is a Secret Weapon for SMEs

Blog title, with people icons representing the 0-10 NPS scoring mechanism, and outline people huddling around a screen

5 Smart NPS Follow-Up Questions That Get Results

Blog title plus people icons representing the 0-10 NPS scoring mechanism and outline heads looking confused

What Is a Good NPS Score?

Blog title, two standing people, plus small people images representing the 0-10 NPS scoring mechanism

Employee NPS® vs Customer NPS®

What is CSAT and how is it used?

Blog title with people icons representing 0-10 NPS and 5-point Likert CSAT scoring mechanisms

How can customer satisfaction be measured?

Blog title plus people icons representing the 0-10 NPS scoring mechanism

Net Promoter Score (NPS®) - past, present and future

Blog title with icons representing NPS, CSAT and CES scoring options

Understanding the Big Three: NPS®, CSAT, and CES