Who are Kinvale?

Born out of 25 years in customer service & sales operations leadership and an MBA dissertation, Kinvale was setup to deliver for customer-focused B2B leaders. We have a simple philosophy:

We believe in people. We believe listening to them makes business better. We believe acting on their feedback makes business grow.

We use our systems and deep experience to provide an impartial listening experience, collecting and analysing feedback from customers and employees, and converting this into actionable insights that help you grow. Whether you are building a culture of feedback, tackling disengagement, looking to innovate, or focused on revenue protection and growth, we help you turn stakeholder feedback into business impact.

Our services go beyond pure insight. We provide concrete action plans that will directly influence revenue, helping you improve process quality and efficiency, retain customers and win back lost customers. We also provide ongoing support by actively engaging with at risk or lapsed customers on your behalf, providing outreach service where your team doesn't have the bandwidth or skills.