Discover how Kinvale can empower your business with valuable insights.
We are a specialist stakeholder insight agency, dedicated to helping you understand your customers and employees. We provide branded surveys and years of expertise to help you understand your key stakeholders' views.
By providing you with the insight derived from views of your people and customers, we will help you identify friction in your processes, issues with your products or services, or opportunities for innovation and growth.
Kinvale is powered by our survey platform, which is branded to your requirements and fully customisable. For smaller businesses, we tend to support with annual 'snapshot' surveys to capture a regular temperature check. For larger businesses, we recommend increasing the frequency, broadening the scope to capture wider data points including buyer persona, and adding in voice of the customer interviews to provide a more holistic dataset.
As part of our snapshot service, we provide survey-on-survey comparisons, so you can track changes over time and see where your business is improving or needs to improve. For businesses wishing to implement more regular survey cadences, we also offer PowerBI reporting, providing regular information on your stakeholder relationships.
Kinvale was born out of 25 years in the customer service and sales sphere, and an unshakeable belief that customers and employees are what powers a business and where most answers lie. Having conducted hundreds of surveys with numerous providers, several themes are clear in the market:
