Who are Kinvale?

Born out of 25 years in customer service and sales operations leadership, Kinvale was setup to deliver for customer-focused leaders. We have a simple philosophy:

We believe in people. We believe listening to them makes business better. We believe acting on their feedback makes business grow.

We use our systems and deep experience to provide an impartial listening experience, collecting and analysing feedback from customers and employees, and converting this into actionable insights that help you grow. Whether you are building a culture of feedback, tackling disengagement, looking to innovate, or focused on growth, we help you turn stakeholder feedback into business impact.

Our services go beyond pure insight. We provide concrete actions plans that directly influence revenue, helping you improve process quality and efficiency, retain customers and win back lost customers.